joa99's Privacy Policy & Data Protection

01 Introduction & Scope of Policy

joa99 is a trusted online entertainment platform committed to providing safe and transparent services for users in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information.

This policy applies to our website, mobile version, and all related digital services. Protecting your privacy is our top priority. We follow the highest security standards and do not disclose your information to any third party without authorisation.

If you have any questions while reading this policy, please contact our support team. Your trust and confidence in joa99 means a great deal to us.

02 What Information We Collect

We collect various types of information to provide our services. This information falls into two main categories:

2.1 Information You Provide

When you create an account on joa99 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national identity card details
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Information provided during support interactions

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Duration of service use and activity logs
• Information obtained from cookies and similar tracking technologies
• Information about your browsing habits and preferences

03 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Age verification: To ensure that only those aged 21 or above are using the service.
• Transaction processing: To complete deposit and withdrawal requests.
• Customer support: To resolve your questions and complaints.
• Fraud prevention: To detect and prevent illegal activity.
• Service improvement: To conduct analysis for improving the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important notices, service updates, and security alerts.

joa99 never sells your information to third parties. All use of your information is limited to specific purposes.

04 Information Storage & Security

To ensure the security of your personal information, joa99 applies the highest industry-standard technical and organisational measures.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Database-level encryption
• Two-factor authentication
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Data Retention Period

Your information is retained only for as long as it is necessary or legally required. Even after an account is closed, some information may be retained for a specified period due to legal and regulatory requirements. After that, the information is securely deleted or anonymised.

05 Sharing Information with Third Parties

joa99 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

To process payments, we work with bKash, Nagad, Rocket, Upay, and authorised banking services. These parties receive only the information necessary to complete their specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If we are required to comply with a lawful request from a government agency, court, or law enforcement body, we may be legally obliged to provide certain information. In such cases, we will make every effort to notify you to the extent permitted by law.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or any other illegal activity.

5.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, your information may be transferred. However, in such cases, the new party will also be required to comply with this privacy policy.

06 Cookies & Tracking Technologies

joa99 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — login sessions, security tokens.
• Functional cookies: Remember your preferences and settings.
• Analytical cookies: Collect usage statistics to help improve the quality of our service.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling certain essential cookies may affect the proper functioning of some platform features.

07 Your Rights

As a user of joa99, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information in your account be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted, though it may not be possible to delete all information if legal obligations apply.
• Right to object to processing: You may object to the processing of your information for certain purposes.
• Right to data portability: You may request a copy of your information in a structured format.
• Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable timeframe.

08 Protection of Children's Information

joa99's services are intended only for those aged 21 or above. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.

The age verification process during account registration is an integral part of our platform. If parents or guardians believe their child has registered on joa99, please contact us immediately.

09 International Data Transfers

joa99 primarily serves users in Bangladesh. However, some of our service providers and technology partners may be located in other countries. In such cases, international data transfers are always carried out with appropriate safeguards in place.

For any international data transfer, the receiving party is required to ensure a level of protection equivalent to our privacy standards.

10 Changes to Policy

joa99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Display a prominent notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of this page

Continuing to use the platform after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend visiting this page regularly.

11 Special Protection of Payment Information

Information related to financial transactions is our highest priority. joa99 follows the highest industry security standards for payment processing.

Your full bKash, Nagad, Rocket, or Upay account details are never stored in our system. Once a payment is processed, only a transaction record is kept, which is used for financial auditing and dispute resolution. The same policy applies to bank transfers.

12 Contact & Complaints

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali
• Email: [email protected]

We process all requests as promptly and carefully as possible. Any privacy-related concerns you raise are taken seriously by us.

Thank you for trusting joa99. We are always committed to keeping your personal information safe.